All monies received are held in our client bank account and are protected by our client money protection scheme with WR Berkley Ltd.
K Lettings Ltd t/a masonbryant are members of The Property Ombudsman redress scheme.
letting your property can be nightmare unless you have the right agent handling this for you! it requires a great deal of hard work and organisation, so it really pays to talk to the right people from the outset.
we know that most clients are looking for an agent who will deliver a professional service, with effective communication at each step of the way, to guide them through the letting process.
we pride ourselves in getting to know each and every client as much as possible, so we can be sure we know exactly what the type of tenant they are looking for and refer to them at every step to ensure they are happy.
what we can offer
charges vary depending upon the service you require. we offer 4 levels of service
why choose masonbryant?
with scores of letting agents in many towns competing for the opportunity to let your property, eastbourne is no exception and, as with most things in life, quality of service and advice varies hugely, as anyone can set themselves up as a letting agent!
what will we do for you?
first impressions are paramount; therefore, your property particulars will reflect this by having a very high standard of presentation.
what happens when our office is closed?
having an out of hours’ mobile contact number, we offer ongoing support to our landlords and tenants enabling us to liaise with tenants out of general office hours
customer feedback is really important to us. It helps us improve our offerings and how we interact with vendors and buyers alike.
we are proud to have been awarded the following in 2018
why choose masonbryant?
with scores of letting agents in many towns competing for the opportunity to let your property, eastbourne and pevensey bay are no exception and, as with most things in life, quality of service and advice varies hugely, as anyone can set themselves up as a letting agent!
however, letting your property with masonbryant - be it your home or an investment property – you can be assured that you are being dealt with by experienced professionals who constantly keep up-to-date with new legislation - especially important with the ever-changing regulations concerning section 21 notices, smoke detectors, electrics, deposits, health and safety and houses in multiple occupation.
we are a family run letting and estate agency and have been trading for nearly 10 years. kay our lettings director runs the letting side of the business, together with her husband and their lettings team, and has over 20 years’ lettings experience. we pride ourselves in being friendly, approachable, professional and responsive. we all attend regular training courses ensuring we keep up to date with the latest legislation. also, unlike some agents where they have centralized accounts and property maintenance departments in other locations, we deal with everything locally. we will also use your preferred contractors if you have any or use one of our local trusted contractors if not.
if something should occur out of office hours, we also have an out of hours’ mobile contact number, which all tenants and landlords in properties managed by masonbryant will be provided with. this means that if a problem occurs with the property over a weekend/bank holiday/evening we can get it dealt with by a trusted contractor and minimizing any potential damage. both tenants and landlords have all commented on how useful this service is, as we believe not many agents provide this.
masonbryant uses computer and internet technology, but we feel our biggest strength is the genuinely warm, friendly and professional approach we offer all clients and customers. prominent office locations in eastbourne and pevensey bay for maximum exposure and we have modern bright pink boards for optimum impact!
we have client money protection insurance through wr berkley, ensuring that you have peace of mind when using masonbryant; knowing any monies held in our client account is safe and protected.
with effect from 1st october 2014, all lettings agents were required to register with a lettings agents approved redress scheme and which investigates complaints against letting agents. we are pleased to confirm we are members of the property ombudsman and have been since january 2009
what can we offer?
charges vary depending upon the service you require. we offer 4 levels of service –
- letting only (our introduction service)
- letting and rent collection service
- full management
- full management plus (this includes rent protection)
all fees are strictly on a no let/no fee basis. discounts are available for landlords who instruct us to let more than two properties.
being independent, we can tailor make our fees/services to suit each individual landlord’s requirements, as not every situation is the same. for our standard fees please click here. or call us on 01323 64 65 64 to discuss this further.
what will we do for you?
first impressions are paramount; therefore, your property particulars will reflect this by having a very high standard of presentation. we measure and photograph every aspect of your property ensuring all photographs and details are put on the web with immediate effect including your preferences as a landlord, our fees, epc ratings, council tax bands and much much more. we provide future tenants with as much information as possible from outset to ensure both parties requirements are met.
all of our properties are always listed on our website as well as leading property search sites. (rightmove, zoopla and prime location are the leading portals). details of your property will also appear in both office window displays and our bespoke ‘lettings property list’ which is distributed to all customers visiting/contacting our office, with the added bonus of these also being available 24/7 in our leaflet dispensers located outside each of our offices.
what happens when our office is closed?
having an out of hours’ mobile contact number, we offer ongoing support to our landlords and tenants enabling us to liaise with tenants out of general office hours ensuring any emergencies are dealt with every day except Christmas, Boxing day and New Year’s Day (emergencies would still be dealt with on these days’ subject to contractor availability). we will endeavour to instruct your preferred contractor, or one of our regular contractors, to attend to any problem ensuring you do not incur any unexpected excessive call out charges from a contractor your tenant has instructed.
SME 2018 UK Enterprise Awards
– Best Estate Agent 2018 – East Sussex
British Property Awards
– Best Estate Agent in Eastbourne BN20 & BN21
and we have been selected as one of the finalists:
Women in Business Awards 2018 in the following categories:
Small Business – masonbryant
Business Woman of the Year – Kay Smith
what do our customers / clients think?
“I just wanted to say thanks - to you and your team. You’ve been very helpful and it’s so refreshing to be with a nice and responsive letting agency.”
mrs B renting in Pevensey Bay
“I just wanted to thank you and your team for all your hard work in looking after my property in Pevensey over the last ten years. It has been a steep learning curve for me and you have guided and advised all the way through, for which I am very grateful. There have been many 'ups' and 'downs', but never a dull moment!!”
mrs G (landlord)
“thank you again for you and your teams continued help with managing my properties and also my fathers too, being overseas I don’t know how I coped without you guys! Always good to know you guys have it covered and know the does and don’ts!”
mr P (landlord)
“i have used kay to let my portfolio of over 40 properties for over 14 years, initially through the agents she worked for but when she set up her own company, i had no hesitation in transferring my business to her new company masonbryant. they give a first class quality and friendly service and always have an eye for detail and tell me straight if they think something needs doing or the rental price is too high!”
mr sh (landlord)
“thank you to kay and her team for their continued work letting and managing our properties whilst we are overseas. we always receive a first class service and email contact is always responded to within minutes even if just to acknowledge receipt. working overseas in obscure places of the world, receiving my statements by email is essential! always will to assist whenever possible even when the property is not let”
mr and mrs c (landlord)
“I’d just let to say thank you for all your help, we’ve never had such attentive letting agents, you have always got contractors out for us as soon as we have reported anything! we will definitely be back when we return to the UK, would certainly recommend!”
mr and mrs w (tenants)
“thank you for all your help over the last 6 years whilst we rented through you, having now moved out, we have realised that not all agents are like masonbryant. It is a shame we are not still dealing with you for this property too as I have not enjoyed dealing with new agent at all!”
mr and mrs h (tenants)